CERTIFIED C_C4H56_2411 QUESTIONS, C_C4H56_2411 CERTIFICATION EXAM INFOR

Certified C_C4H56_2411 Questions, C_C4H56_2411 Certification Exam Infor

Certified C_C4H56_2411 Questions, C_C4H56_2411 Certification Exam Infor

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q50-Q55):

NEW QUESTION # 50
Which configuration steps are mandatory to link customer e-mails with cases? Note: There are 2 correct answers to this question.

  • A. Maintain and activate at least one e-mail channel.
  • B. Assign the team responsible for handling cases.
  • C. Set up a rule to route the e-mail to the tenant's technical e-mail address.
  • D. Create a case routing rule.

Answer: A,D


NEW QUESTION # 51
Which of the following are mandatory to maintain when you want to create a new business user? Note: There are 2 correct answers to this question.

  • A. Employee
  • B. E-mail
  • C. Organization
  • D. Business role

Answer: A,D


NEW QUESTION # 52
Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA? Note: There are 2 correct answers to this question.

  • A. Service contracts
  • B. Products
  • C. Contacts
  • D. Registered products

Answer: C,D


NEW QUESTION # 53
You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?

  • A. Deactivate the Case Type, assign the Service Catalog, save, and activate it again.
  • B. Delete the Case Type and create a new Case Type with the required Service Catalog assigned to it.
  • C. Execute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.
  • D. It is not possible to change an existing Case Type, so deactivate it and create a new one.

Answer: C


NEW QUESTION # 54
How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question.

  • A. Create a new version of a status schema.
  • B. Change the existing status schema.
  • C. Copy an existing status schema.
  • D. Add or remove statuses in the existing status schema.

Answer: A,B


NEW QUESTION # 55
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